CarDhekho.com Is hiring for a job role of Quality Analyst. Jobseekers who are having 1-5 Year experience can apply ASAP. Work location Gurugram. The detailed eligibility and application process is given below.
CarDhekho.com – Recruitment details:
| Abut CarDhekho.com | cardekho.com |
| Job Role | Quality Analyst |
| Job ID | KL-WWBDLS7S |
| Experience | 1 to 5 Years |
| Qualification | BE / B.Tech / BCA / ME / MCA / M.Tech / BSc (Computer) |
| Salary | Not Disclosed |
| Job Location | Gurugram |
| Job Posting Date | 19-12-2022 |
| Apply before | As soon as possible (Apply before link expire) |
CODDLE Technologies Career drive | Software Test Engineer | Bangalore, Calicut | Dec 2022
Job Description:
- Perform call monitoring and provides trend data to management team
- Monitor calls to provide feedback regarding telephone etiquette, product information and procedures
- Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
- Supports and communicates business goals, quality standards, processes and procedures and policies
- Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
- Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined
- Regular skill-based sessions based on the audit report
- Taking responsibility to enhance the advisor’s performance under BQ program
Job Responsibilities:
- Perform call monitoring and provides trend data to management team
- Monitor calls to provide feedback regarding telephone etiquette, product information and proceduresParticipate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
- Supports and communicates business goals, quality standards, processes and procedures and policies
- Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
- Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined
- Regular skill-based sessions based on the audit report
- Taking responsibility to enhance the advisor’s performance under BQ program
Candidate Attributes:
- Minimum 1 years of Industry experience is a must
- Excellent communication skills
- Customer handling/Sales Experience is a must
- Ability to understand customer requirements & enable decision making
How to Apply CarDhekho.com Recruitment ?
- Fill asked details and Attach your resume and Submit Your application
Click on the link given below and follow the instructions
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