Mimecast Careers: Engineering Technical Support Engineer | Bangalore location | August 2023 | Apply Now !

Mimecast Careers: Mimecast Is hiring for a job role of Engineering Technical Support Engineer for Bangalore location. Interested Job Seekers with 1+ years experience can apply for this job role ASAP. The detailed eligibility and application process is given below.

Mimecast Careers  – Engineering Technical Support Engineer:

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ABOUT THE TEAM:

The Engineering Support team is a diverse team located globally to provide a 24/7 support function using a follow the sun support model. We operate an on-call process on weekends and participation would be expected once fully trained.

Mimecast Careers KEY RESONSIBILITIES:

As a Cloud Support Engineer you will be responsible for providing support for our customers, working directly with our 2nd line engineers and product development to resolve issues. Reviewing and analyzing logs along with helping the team to achieve their goals and hit KPIs are some of the elements that make up a typical day.

In addition:

• Ability to troubleshoot complex issues, collaborating with software engineers and product management to help resolve them.
• Collaboration with the wider engineering and QA teams.
• Identifying and owning development and process improvements.
• Always looking for ways for automation to help improve work flow and
• performance.
• Providing coaching and mentoring to new team members along with helping to upskill 2nd line Engineers.

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Mimecast Careers ESSENTIAL SKILLS:

• Bachelor’s Degree or equivalent experience.
• 1+ years hands on experience working with AWS based deployments.
• Working knowledge of AWS Cloud Services.
• Strong knowledge of Linux CLI along with use of shell scripts.
• Working knowledge of Microsoft Exchange, Active Directory, GPO, DNS and Office365.
• Basic knowledge of SQL.
• Good understanding of Networking and TCP/IP troubleshooting.
• Strong knowledge of HTTP/S, SMTP, DNS, LDAP and TLS protocols.
• Ability to take complex technical updates and articulate them to less
• technical engineers.
• Excellent communication and time management skills.

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DESIRABLE SKILLS:

• Experience using scripting languages such as BASH, Python and Powershell.
• Experience working with SSL certificate chains and trusts.
• Working knowledge of diagnostic tools such as Wireshark, Fiddler and other network stack analysis tools.
• AWS certification a bonus.
• Experience of working with JIRA and Confluence.
• Experience working with MAC OS.
• In-depth understanding of Cloud Computing and Hypervisors.
• Experience working/supporting cybersecurity software.