ChargePoint Careers 2024: Hiring for the role of Associate Technical Support Engineer Job in Bangalore location. job seekers with can apply for the position before the link expire.

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ChargePoint Careers 2024 details

Job Role: Associate Technical Support Engineer
Experience: 1 year of experience.
Work Location: Bangalore
Salary: Expected Range between ₹ 3 to ₹ 8 LPA
Start Date: 22st March 2024
Qualification: Bachelor’s degree

What You Will Bring to ChargePoint

Tenacious commitment to customer focused support
Comfort with making complex decisions and excited by “thinking outside the box”
The ability to read and understand site drawings, field repair guides and product specifications
Must have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software components
Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
Create test plans, test cases, and other documents based on software expectations and specifications
Account management skills including investigating and understanding current and historical issues for specific accounts
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Ability to work effectively and complete tasks/projects with minimal supervision
Open communicator, ability to give and receive actionable feedback
Proactively identify areas of product improvement including design enhancements, failure analysis, and quality control
Focuses and guides self in accomplishing work objectives
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

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Requirements

Strong communication, interpersonal, motivational, and organizational skills
Networking fundamentals (TCP/IP, M2M communications, etc.)
Cloud based management platform and application support
Documentation and creating knowledge articles
Capture serviceability and supportability requirements to improve support deliver to customers
Good understanding of computer systems, mobile devices and other tech products
Ability to work with hardware and software engineering on problem resolution
CRM tools such as Salesforce
Ability to provide step-by-step technical help, both written and verbal
Jira or other bug management tools
Additional certification in Microsoft, Linux, networking or similar technologies is a plus

Must Have

Fresher or minimum 1 year of experience as a Technical Support Engineer, providing phone support for complex hardware or software solutions
Working experience, certifications, or bachelor’s degree in technical field
Excellent English communication is must