Concentrix careers drive | Quality Analyst | Pune | April 2023 | Apply Now

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Concentrix Is hiring for a job role of Quality Analyst for Pune location, Interested Graduate freshers can apply for this job role ASAP. The detailed eligibility and application process is given below.

Concentrix – Recruitment details :
About the organization
Job Id R1393850
Job Role
Quality Analyst
Fresher (2018 – 2022)
Any Graduation
₹ 3.8 LPA (Expected)
Job Location
Job Posting Date 
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Role and key Responsibilities:
  • Monitor Calls/Emails and transactions as per the defined target
  • Provide effective coaching & Feedback
  • Conduct team huddles and provide updates
  • Participate in calibration sessions with internal and client teams
  • Monitor team performance and provide trend analysis on problem areas
  • Skilled to create Training need identification (TNI)
  • Take on additional responsibilities and projects for process improvement
  • Perform Root Cause Analysis on identified defects
  • Handle difficult/escalated claims & mails
  • Provide mentorship to new hires
  • Handle Customer/Client Interactions or calls
  • Data Collection and Analysis

Key Skills and knowledge:

  • Good communication and Analytical skills
  • Good interpersonal skills
  • Good Knowledge of basic CNX policies
  • Ability to demonstrate customer service skills
  • Strong in documentation and email etiquette
  • Knowledge about the 7 tools of quality will be an added advantage
  • Working knowledge of  MS office applications like Excel and Power point
  • Prior QA experience will be an added advantage
  • Basic knowledge and interest in 2 wheelers will be an added advantage
Educational qualification:
  • Graduation
How to Apply for Concentrix Recruitment ?
Click on the link given below

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– Click on Apply Now Button
– Fill Your details and upload your resume and submit

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