Miratech recruitment drive: Quality Assurance Engineer | Across India Location | August 2023 | Apply now

Within our client’s organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Presently, our client is engaged in the process of transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. Throughout 2022, we achieved successful migration of numerous LOBs from Legacy Systems to the Genesys environment. Currently, our focus lies on the CommState Migration Project.

As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios.

Miratech recruitment Responsibilities:

• Provide development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications
• Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology
• Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting
• Perform manual/automated testing and log detailed defects in Rally
• Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End-to-End Testing efforts

• 2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications
• Proficiency in digital communication platforms including Chat, Chatbot, Email, and SMS
• Familiarity with tools for log verification, such as Splunk, as well as a working knowledge of other Genesys tools like GA/GAX and Pulse
• Proven track record of utilizing Rally or Agile Central for facilitating Agile project deliveries
• Expertise in automation tools and technologies such as Cyara, Jenkins, Rest API, GitHub, and Postman
• Adeptness in performance testing using tools like JMeter, Jenkins, GitHub, Dynatrace, Splunk, and Grafana