Amazon Hiring: Quality Assurance Technician – Exciting Opportunity in Bengaluru
Job Description
Role Summary
We are seeking a detail-oriented and proactive Application Support Engineer with 4–6 years of experience in software testing and application support. The ideal candidate will have a strong grasp application support methodologies and the ability to manage incidents in a production environment. This role requires excellent communication skills and the ability to collaborate across cross-functional teams to ensure software quality and operational stability.
RSM Hiring: Quality Assurance Engineer 1 – Exciting Role in Hyderabad
Main responsibilities
- Analyse requirement specifications and create comprehensive test cases.
- Execute manual and/or automated tests to validate application functionality.
- Identify, document, and track defects using JIRA.
- Collaborate with developers and product managers to clarify requirements and resolve issues.
- Perform regression testing and ensure readiness for release.
- Monitor and respond to incidents and service requests in a timely manner.
- Perform root cause analysis and escalate issues when necessary.
- Coordinate with vendor support and internal teams to ensure resolution.
- Maintain support documentation and contribute to knowledge base updates.
- Ensure application uptime and performance through proactive monitoring and checks.
Experience and Skills
- 4-6 years of experience in application support roles
- Experience working in cross-functional teams with developers, product managers, and support teams.
- Strong understanding of software development life cycle (SDLC) and QA methodologies.
- Familiarity with support ticketing systems and SLA-based operations.
- Experience in working on Selenium, Web Driver, JIRA, API and Mobile app testing
- Analytical and problem-solving skills for incident diagnosis and resolution.
- Excellent communication and collaboration skills.