Foundever recruitment drive | QA Engineer

Foundever Is hiring for a job role of QA Engineer for Gurgaon location, Interested jobseekers having 1+ year experience can apply for this job role ASAP. The detailed eligibility and application process is given below.

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Foundever – Recruitment details

About	db.com
Job Id	R0269545
Job Role	QA Engineer
Experience	1+ year experience
Qualification	BE / BTech / BCA / BSc / ME / MTech / MCA / MSc (Computer)
Salary	Not Disclosed
Job Location	Gurgaon
Job Posting Date	28-August-2023
Apply before	ASAP (Apply before link expires)

OpenText Careers: Quality Assurance Engineer | Hyderabad | Apply Now

Job Description:

communication skills- B2 High / C1 Level
Minimum of 1 years’ experience within a contact Centre environment as a Quality Analyst
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with Rotational Shifts and Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Well versed with Quality tools and terminologies
Basic knowledge of creating dashboards and usage of MS Office
Creative thinking

Roles and Responsibilities :

Responsible for calibrating and supporting quality standards.
Participatesin joint call (contact) monitoring with client, client services team and call center team.
Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
Monitor quality and accuracy attributes; recommend solutions to address root cause.
Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals.
Provide recommendations on improving the quality process to achieve goals and objectives.
Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated.
Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives.
Monitor COPC requirements for the site.
Education (if beyond High School or equivalent) : Minimum Graduate(Any Bachelor’s Degree Holder would be eligible).
Experience Target (in this job or a related function/field) : One or more years’ experience demonstrating knowledge of call center operations, goals and processes.
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills.