Foundever Is hiring for a job role of QA Engineer for Gurgaon location, Interested jobseekers having 1+ year experience can apply for this job role ASAP. The detailed eligibility and application process is given below.
Foundever – Recruitment details
| About | db.com |
| Job Id | R0269545 |
| Job Role | QA Engineer |
| Experience | 1+ year experience |
| Qualification | BE / BTech / BCA / BSc / ME / MTech / MCA / MSc (Computer) |
| Salary | Not Disclosed |
| Job Location | Gurgaon |
| Job Posting Date | 28-August-2023 |
| Apply before | ASAP (Apply before link expires) |
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Job Description:
- communication skills- B2 High / C1 Level
- Minimum of 1 years’ experience within a contact Centre environment as a Quality Analyst
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with Rotational Shifts and Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Well versed with Quality tools and terminologies
- Basic knowledge of creating dashboards and usage of MS Office
- Creative thinking
Roles and Responsibilities :
- Responsible for calibrating and supporting quality standards.
- Participatesin joint call (contact) monitoring with client, client services team and call center team.
- Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
- Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
- Monitor quality and accuracy attributes; recommend solutions to address root cause.
- Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals.
- Provide recommendations on improving the quality process to achieve goals and objectives.
- Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated.
- Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives.
- Monitor COPC requirements for the site.
- Education (if beyond High School or equivalent) : Minimum Graduate(Any Bachelor’s Degree Holder would be eligible).
- Experience Target (in this job or a related function/field) : One or more years’ experience demonstrating knowledge of call center operations, goals and processes.
- Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
- Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills.
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How to Apply for Foundever Recruitment ?
– Click on the link given below
– Read The things
– Click on Apply Now Button
– Fill Your details and upload your resume and submit
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