Foundever recruitment drive | QA Engineer | Gurgaon location

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Foundever Is hiring for a job role of QA Engineer for Gurgaon location, Interested  jobseekers having 1+ year experience can apply for this job role ASAP. The detailed eligibility and application process is given below.

QA Engineer Foundever

Foundever – Recruitment details
Job Id R0269545
Job Role
QA Engineer
1+ year experience
BE / BTech / BCA / BSc / ME / MTech / MCA / MSc (Computer)
Not Disclosed
Job Location
Job Posting Date 
Apply before
ASAP (Apply before link expires)

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Job Description:
  • communication skills- B2 High / C1 Level
  • Minimum of 1 years’ experience within a contact Centre environment as a Quality Analyst
  • Experience within customer services(Voice process)
  • Excellent leadership and communication skills
  • Should be comfortable with Rotational Shifts and Week Offs
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Well versed with Quality tools and terminologies
  • Basic knowledge of creating dashboards and usage of MS Office
  • Creative thinking
Roles and Responsibilities :
  • Responsible for calibrating and supporting quality standards.
  • Participatesin joint call (contact) monitoring with client, client services team and call center team.
  • Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
  • Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
  • Monitor quality and accuracy attributes; recommend solutions to address root cause.
  • Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals.
  • Provide recommendations on improving the quality process to achieve goals and objectives.
  • Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated.
  • Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives.
  • Monitor COPC requirements for the site.
  • Education (if beyond High School or equivalent) : Minimum Graduate(Any Bachelor’s Degree Holder would be eligible).
  • Experience Target (in this job or a related function/field) : One or more years’ experience demonstrating knowledge of call center operations, goals and processes.
  • Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
  • Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills.

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