NTT Is hiring for a job role of Service Quality Technician for Bangalore location. Interested job seekers having 0-3 Year experience can apply for this job role ASAP. The detailed eligibility and application process is given below.

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NTT Recruitment details :

About NTT	global.ntt
Job ID	JP5214
Job Role	Service Quality Technician
Experience	0-3 Year experience
Qualification	BE / B.Tech / BCA / B.Sc or Diploma
Salary	Expected between ₹ 5 – ₹ 8 LPA
Job Location	Bangalore
Job Posting Date	7th-March-2023
Apply before	Apply before link expires

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Key Role and Responsibilities:

Collect and evaluate data to assist in assessing and documenting results of quality assurance and control processes
Perform administrative and support functions associated with quality control and quality assurance operations
Work with engineers in the set-up and calibration tasks
Carry out rework and quality assurance procedures related to operations
Use programs to collect and evaluate data to assist in assessing and documenting results of quality assurance and control processes
Complete the agreed target number of quality checks and ensure that related areas of impact are also checked
Provide feedback to management on performance in terms of quality
Perform quality assessment on the incident resolved and closed
Validate through ITSM records to ensure standard procedures are followed, e.g. 3-strike rules
Assist with the identification of training needs and ensure that this information is communicated to the relevant business owners
Making recommendations for enhancements to training materials to enhance the overall client experience
Making recommendations for enhancements to training materials to enhance the overall customer experience
Monitor the application of and compliance to quality practices within NTT
Identify process improvements and ensure that these are communicated and suggested to the relevant internal stakeholders
Assist with ensuring that all individuals are educated on the relevant policies and procedures within the delivery environment
Contribute to the investigation of suspected fraud and/or non-compliance cases as and when required
Assist with the preparation and provision of a variety of reports as required by the business unit.
Maintain the relevant files with the related quality documentation and ensure that all shared folders are maintained and/ or updated with the relevant information
Attend and report at regular improvement meetings, preventative actions to external and internal quality related concerns

Knowledge, skills and attributes:

Excellent attention to detail
Display excellent problem-solving and decision-making ability
Display high levels of integrity and professionalism
Solid knowledge of products and/or services offered by the company
Familiar with quality management and assurance systems
Focused on quality with the ability to multi-task and successfully operate in a fast-paced environment
Ability to adapt well to change and successfully set and adjust priorities

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Academic Qualifications and Certifications:

Diploma/ Higher Diploma in Business Computing, Information Technology, or Computer Science
ITIL v3 Foundation

Experience required:

Experience in quality assessment experience within a large scale (preferably multi- national) technology services and IT service provider environment
Experience in enterprise support services and service delivery environment
Working experience in ISO 9001

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.