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NTT Recruitment drive | Hiring for Service Quality Technician | Bangalore | March 2023 | Apply now

NTT Is hiring for a job role of Service Quality Technician for Bangalore location. Interested job seekers having 0-3 Year experience can apply for this job role ASAP. The detailed eligibility and application process is given below.


NTT Recruitment details :
About NTT
Job ID JP5214
Job Role Service Quality Technician
Experience  0-3 Year experience
BE / B.Tech / BCA / B.Sc or Diploma
Expected between ₹ 5 – ₹ 8 LPA
Job Location
Job Posting Date 
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Key Role and Responsibilities:
  • Collect and evaluate data to assist in assessing and documenting results of quality assurance and control processes
  • Perform administrative and support functions associated with quality control and quality assurance operations
  • Work with engineers in the set-up and calibration tasks
  • Carry out rework and quality assurance procedures related to operations
  • Use programs to collect and evaluate data to assist in assessing and documenting results of quality assurance and control processes
  • Complete the agreed target number of quality checks and ensure that related areas of impact are also checked
  • Provide feedback to management on performance in terms of quality
  • Perform quality assessment on the incident resolved and closed
  • Validate through ITSM records to ensure standard procedures are followed, e.g. 3-strike rules
  • Assist with the identification of training needs and ensure that this information is communicated to the relevant business owners
  • Making recommendations for enhancements to training materials to enhance the overall client experience
  • Making recommendations for enhancements to training materials to enhance the overall customer experience
  • Monitor the application of and compliance to quality practices within NTT
  • Identify process improvements and ensure that these are communicated and suggested to the relevant internal stakeholders
  • Assist with ensuring that all individuals are educated on the relevant policies and procedures within the delivery environment
  • Contribute to the investigation of suspected fraud and/or non-compliance cases as and when required
  • Assist with the preparation and provision of a variety of reports as required by the business unit.
  • Maintain the relevant files with the related quality documentation and ensure that all shared folders are maintained and/ or updated with the relevant information
  • Attend and report at regular improvement meetings, preventative actions to external and internal quality related concerns
Knowledge, skills and attributes:
  • Excellent attention to detail
  • Display excellent problem-solving and decision-making ability
  • Display high levels of integrity and professionalism
  • Solid knowledge of products and/or services offered by the company
  • Familiar with quality management and assurance systems
  • Focused on quality with the ability to multi-task and successfully operate in a fast-paced environment
  • Ability to adapt well to change and successfully set and adjust priorities

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Academic Qualifications and Certifications:
  • Diploma/ Higher Diploma in Business Computing, Information Technology, or Computer Science
  • ITIL v3 Foundation
Experience required:
  • Experience in quality assessment experience within a large scale (preferably multi- national) technology services and IT service provider environment
  • Experience in enterprise support services and service delivery environment
  • Working experience in ISO 9001
A career at NTT means:
  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
How to Apply for NTT Recruitment ?

– Click on the link given below
Read all details
– Click on Apply Now Button
– Fill Your details and upload your resume and submit

To Read all information and to Apply for NTT career : Click Here

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